Quote:
Originally Posted by VelvetElvis
Oops, let me rephrase that. 
By "mini", I meant a small sub-set of a larger test of Glo #3. Nope, all I have are 3 6" Kobos and a Sony. |
Aaahhh okay
Quote:
Originally Posted by VelvetElvis
Well, after two sets of emails elicited no response from either Sameer or Danny Staffieri , I come home today to find Glo #4 has arrived.
The return packaging indicates it's going back to Ingram Micro Logistics, who I believe handle all their fulfillment in Canada. There's no note, no "Mark to the attention of", just the usual instructions that came with all the other units. So I don't know if this was Kobo Customer Care who initiated this, or Danny, as was promised. If I had to guess, I would say the former.
Worst case, this winds up in a pile with all the other returned units Kobo gets.
I will try one more set of emails to Sameer and Danny, asking again for direction. I'll wait a couple of days, then off it goes.
Sad that communication on this is suddenly so lacking.  |
Wow you got your replacement already? That's quite quick. But I suppose it doesn't have to travel so far to you... plus, Danny/customer service might have seen your address when you gave it to them instead of asking for it again a week later. Hm.
I too haven't heard anything from Danny nor Sameer and not even from Matt – while I've sent the latter two quite a few emails already with test data and a few questions. Oh well. Sameer has told me previously that they are working as fast as they can, so I am confident that something is happening.
Still annoying to be left in the dark, though. I don't even know if Danny received my address the second time I sent it.