Quote:
Originally Posted by VelvetElvis
Sad that communication on this is suddenly so lacking.  |
This is one of the worst bits of dealing with Kobo - their communication is abysmal. Before anyone leaps down my throat, yes, I know that they are not the only company like this, but for a relatively small player in the e-reader market (a market that seems to be shrinking, according to recent figures I saw somewhere, probably on <i>The Register</i>) they ought to have customer service way above the bigger players so that people want to buy from them, secure in the knowledge that they will get looked after in the event of problems.