Quote:
Originally Posted by Mrs_Often
How ridiculous!! I'm sorry they're giving you such nonsense trouble. Did they state why they suddenly want you to go through WHSmith? The year warranty is with Kobo, not with Smith, Kobo should sort it for you.
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nope, beside a vague indication that they have an agreement:
Quote:
Hi
We are sorry to hear that you are experiencing problems with your device.
As per an agreement with WH Smith, the repair/replacement process of their customers is managed by them .
Please take your device to the shop where you bought it or any other WH Smith store or give them a call for further instructions.
Sincerely,
The Kobo Team
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The whsmith site says that they also
refund damaged items (as opposed to replace them) - I must say I am very tempted to do just that!