ok, I have to say not looking good at all: it took them 5 days to get back to me to ask me to return the mini to the shop I bought it from. Especially after what they had told me in chat, this is very disappointing. Not an happy bunny at all
EDIT: I should have added, the Whsmith page says to contact Kobo!
http://www.whsmith.co.uk/Support/Hel...Qs.aspx#FAQ1.4