The classic complaints about the Sony bookstore provided books are:
- Type too small
- Type too large
- Too much white space around the text
- Poor/unviewable pictures
In all cases that I have heard about the response from the Sony Store has been to refund the purchase price. I have not heard of Sony reformatting their books to correct the identified problems. Sony seems to use a third party to prepare their books for distribution.
Fictionwise uses calibre for preparing their Sony format books and I have never had a formatting problem with their books. (There was a case where one book was not what it was labeled to be. I emailed them and received a note back within 12 hours saying that the problem had been corrected and to download the book again.)