Thread: Glo Glo Battery Problems
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Old 03-17-2013, 09:55 AM   #247
Peakcrew
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Posts: 384
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Join Date: Sep 2011
Location: Scotland
Device: Kobo Touch, Lenovo X61, Samsung Galaxy Note with Aldiko reader app
Quote:
Originally Posted by Mrs_Often View Post
Appalling indeed. And I wasn't even using the Glo...

An exchange is being arranged indeed. I don't know if I'll be getting a tested Glo, nor do I know when I will get a replacement. But a Kobo person contacted me asking for my address to arrange for a replacement and a prepaid waybill so I can return my Glo to them directly (for them to look at), free of charge. So that's good.

I replied immediately (as in, within 2 minutes) with my address, and almost a week later I got another email from the same person asking me for my address... Great. So, though it's being worked on, apparently not too efficiently. No idea when to expect the replacement though. We'll see. In the mean time, I'll just stare at the wall.
Adding insult to injury!

I assume you have your old Touch as backup, or another option? Alternatively, it's back to dead trees!
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