Quote:
Originally Posted by stevov
Sharkus given that it appears you are a Kobo employee surely you must see that the lack of response by kobo on this forum to customers questions and the resulting negative impression to those looking for a reason to buy kobo is not in the best interests of the company. This forum seems to be the main point of contact on the internet for people looking for info to buy and probably are finding more reason not to buy.
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Hello,
Yes, I do work for Kobo. I'll firstly reference the disclaimer in my signature, as what I am about to say is personal and not to be taken as the opinion of my employer.
I can only speak for myself, but I am here because I wanted to be here. There has never been any pressure from Kobo for me to be here, or to post here. I've also not be told / forced to post anything.
I come here when I want to, I do not sit here monitoring posts / threads. It is not part of my job to post here, or view things here.
I would think the same is also true for most, if not all of the other employee's who are on here too.
What could be needed is an official Kobo Customer Care representative on MobileRead, to pick up and answer questions. That's not my decision to make however, and it's possible it is something Kobo does not want to do (again I'll reference my disclaimer here - that's my personal opinion, possibly not Kobo's) for whatever reason, perhaps because we already have Customer Care channels and that's where things should be directed if a response is required.
I cannot say how wide ranging the view of MobileRead is (no offence intended towards MobileRead) insofar as it being a main point of contact for people looking to purchase eReader devices, maybe it is, maybe there are other forums / sites that are more active in regards to this type of thing.
If we have official representation here, then who is to say we should not have it on other forums, and this then adds to the amount of work that is required by the customer care team.
One question would be, Do Sony, Amazon, B&N, and other eReader device and App companies have official representation on here? If not, then why don't they?
Hopefully my reply has not offended you, that is certainly not the aim
