Quote:
Originally Posted by paola
well, so far I have received an email requesting contact details and details about the Kobo. Then I haven't heard back, save for a message copying me in our previous correspondence (excluding the details I had filled in)
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Kobo customer support did the same thing to me, paola. It took 4 or 5 days until they emailed me again with the return authorization number. Then it took another couple of days for them to email me the address to return the defective unit to. (I had to send them a reminder email to get that return address out of them.)