Thread: Glo Glo Battery Problems
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Old 03-13-2013, 08:49 PM   #188
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Mrs_Often View Post
Yes. They have not found the culprit yet, but are still actively looking for the problem. Kobo have now offered to replace VelvetElvis' and my Glos [again], free of charge with pre-paid return envelope so that they can receive our actual defective devices (without resetting them first) and see what's happening.

I've offered to send an image of the internal SD card, but would still like to try a new device as well (also to have the chance to receive a Glo with the softer yellow LEDs as apposed to the harsh blue ones).
That's good service and shows they are interested in solving the problem. I wonder if you will get the cake this time? Or do you just want another bottle of Oz plonk?
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