Quote:
Originally Posted by tompe
I could not find on the web page that they were retailers. I still do not know if they usually sells to end user or if they made an exception for you. I could not find anything on the web site indicating that they had end user service.
My point is that some companies only sell to other companies and then the level of service is not regulated in law but in the contract.
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But no doubt you *did* find on their page where they list contacting "support" (albeit you must search through their pagemap to get to the actual "contact support" page), yes? That means they "expect" to support/service what they sell.
But let us go with your idea, that I must somehow "contact" a reseller/retailer for support of this device. The *ONLY* reseller/retailer who directly acknowledges their connection with Netronix and the Netronix ebook readers is Astak. Guess what? I've attempted to contact Robertb on MR about getting help from Astak in getting my EB-100 fixed/replaced/upgraded. No response yet. Hmmm...
Derek