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I think overall this is good news. Not outsourcing their support will probably fix a lot of the problems people have had with it in the past. However, like others, I'm concerned with the lack of phone support. In the past, contacting them via phone was the most reliable method. Emails/tickets would often get lost/ignored. Dropping phone support will only work, obviously, if their in house support group is a LOT better at responding to emails/tickets than the german company was.
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