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Also received a bricked Kobo Touch. My original Touch IR stopped working. Kobo sent me a replacement. Upon inspection I noticed the bottom right inside corner of the frame was lifted off the screen by about 1mm. I thought hmmm strange. Plugged it into the computer at which point I notice the bottom left of the screen had a crack in it about 1cm long. This is fresh out of the box. Looked at the paperwork... it was a refurbished Touch. I have no idea how it passed their QC.
Long story short I sent an email to Kobo support explaining the problem, they sent another refurbished Touch. So far no problems.
So if that one can pass QC what else is getting through that may not be so obvious?
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