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Old 09-02-2008, 04:55 AM   #19
tompe
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Quote:
Originally Posted by delphidb96 View Post
I paid *FULL* retail price for it. And it was *NOT* a pre-production model, but rather their (as of April 2008) current standard production device.

If you want to be argumentative, sure, be argumentative. But you should acknowledge that I *may* know enough about what I bought to realize that I deserve customer service.
I could not find on the web page that they were retailers. I still do not know if they usually sells to end user or if they made an exception for you. I could not find anything on the web site indicating that they had end user service.

My point is that some companies only sell to other companies and then the level of service is not regulated in law but in the contract.
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