Quote:
Originally Posted by tompe
Do you now that they are using RMA numbers? If you asked a Swedish company for RMA numbers they would probably not know what you were talking about.
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My specific request was for either an RMA number - and I explained it as Return Merchandise Authorization number - *OR* the process needed to return my EB-100 for repair. And I further specified if they did not have repair parts for my EB-100, could they please specify the process to have it replaced.
If that's not plain enough language, then Netronix should not be in the business of selling items to customers. (Although I did *NOT* share that thought with them. )
IOW, I made it plain that the EB-100's screen had broken under normal usage, the EB-100 was less than 4 months old, and I wanted it repaired or replaced, whichever Netronix could best accomplish.
Derek
PS. And it's been four weeks and no reply to *any* of my emails or other attempts.