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TechniSol · 03-06-2013, 09:52 PM

I'm 12 full days in, 26 hours of reading on lowest lighting level, and still at 51%...

I know it won't be popular with anyone having the problem, but look at it from Kobo's viewpoint. If they don't yet have a resolution, and may in fact still be searching for the actual problem beyond the symptoms and proximate cause(s) they really can't give you an update that's going to reassure you without stretching a point or outright lying. Start a support ticket with them and give them a chance. It's sort of unlikely they'll come here and post about an unresolved issue. The main things this thread will accomplish is an exchange of ideas between those with the problem, perhaps a place for Kobo to gather a little more user data, somewhere for anyone else with the issue to find out more about what others have tried and hopefully an eventual solution.

You have a warranty, it'll cover the problem whether hardware or software, so you'll just have to take a breath, relax and deal. They'll either find a resolution or make an exchange for a working unit if you press the issue. I'd give it a little bit, my guess is they'll probably figure it out and fix it in the next firmware release at worst.

It's been a while since this thread started, and frankly, I don't remember, but have any of you with the problem tried actually turning the unit off between uses? If it's just an accelerated battery drain while in sleep mode, then at least you'll preserve the ability to use the device with only the minor inconvenience of waiting on the sleep mode fix. It doesn't really take that long to boot the reader.

Hey, just out of curiosity, has anyone tried this with or without the sleepcover, or with the sleepcover shutdown disabled in the firmware? While I have it turned ON, I don't have a sleepcover.

03-06-2013, 09:52 PM	#152
TechniSol GranPohbah-Fezzes r cool! Posts: 1,056 Karma: 3151024 Join Date: Jul 2010 Device: Nook STRs, Kobo Touch, Kobo Glo	I'm 12 full days in, 26 hours of reading on lowest lighting level, and still at 51%... I know it won't be popular with anyone having the problem, but look at it from Kobo's viewpoint. If they don't yet have a resolution, and may in fact still be searching for the actual problem beyond the symptoms and proximate cause(s) they really can't give you an update that's going to reassure you without stretching a point or outright lying. Start a support ticket with them and give them a chance. It's sort of unlikely they'll come here and post about an unresolved issue. The main things this thread will accomplish is an exchange of ideas between those with the problem, perhaps a place for Kobo to gather a little more user data, somewhere for anyone else with the issue to find out more about what others have tried and hopefully an eventual solution. You have a warranty, it'll cover the problem whether hardware or software, so you'll just have to take a breath, relax and deal. They'll either find a resolution or make an exchange for a working unit if you press the issue. I'd give it a little bit, my guess is they'll probably figure it out and fix it in the next firmware release at worst. It's been a while since this thread started, and frankly, I don't remember, but have any of you with the problem tried actually turning the unit off between uses? If it's just an accelerated battery drain while in sleep mode, then at least you'll preserve the ability to use the device with only the minor inconvenience of waiting on the sleep mode fix. It doesn't really take that long to boot the reader. Hey, just out of curiosity, has anyone tried this with or without the sleepcover, or with the sleepcover shutdown disabled in the firmware? While I have it turned ON, I don't have a sleepcover. Last edited by TechniSol; 03-07-2013 at 12:19 AM.