Thread: Arc email application problem
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Old 03-06-2013, 03:53 AM   #7
kumaryu
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Posts: 105
Karma: 222128
Join Date: Jun 2012
Location: Carteya Guadarranque, Andalucia
Device: PRS-300, Kobo: Touch, Glo, Arc, Aura, Glo HD, Nexus7, nergy Pro HD
Quote:
Originally Posted by ppowell002 View Post
Thanks. The arc will not accept port 587, have tried a bunch of different ports.
When you write that the Arc will not accept port 587, could you be more specific?

Is the existing value (25, 465, etc) locked and/or are you prevented you from entering a new value? or
Does the field revert back or change to another value after you enter it?

Alternately, are you able to enter the correct value but does the device display alerts like the following?

"Checking outgoing server settings"
then
"! Couldn't finish"
"Couldn;t open connection to server... <reason>"
or
"Can't connect to server. <reason>"

If this is the case, it might help if you could copy what's displayed in <reason> .

Quote:
Originally Posted by ppowell002 View Post
All my other devices working fine with my router so using 25 so is not the issue.
If all your other devices are working fine, and there are no specific restrictions specified on the router, the issue is most likely in the mailer configuration on your Arc.
Last edited by kumaryu; 03-06-2013 at 05:20 AM.
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