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Old 08-31-2008, 07:23 PM   #4
delphidb96
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Posts: 2,999
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Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by NatCh View Post
Sometimes "conges" is a four letter word.
Is that French for "We're going on vacation and our customers can go get screwed."? If so, I can well understand the dissatisfaction some have felt towards certain (unnamed) companies.

However, Netronix does *NOT* have that excuse! They're based in Taiwan. And even if they are dedicated to replacing their S3C2410 devices for the newer S3C2440 devices such as the EB-600, it's my *SCREEN* which is broken. And I bought it NEW in April. That means they should have either one or two EB-100s to swap it with, a screen/screen-controller to replace my screen or they had better damn well swap me with an EB-600.

I coughed up $365 in good faith so I better damn well be treated as a valuable customer. I don't mind if they charge me a reasonable fee for repair/replacement, but to totally ignore me for over four weeks is *NOT* - by *any* definition - good customer service!

Derek
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