MobileRead Forums - View Single Post - Netronix is still (4 weeks) not responding to repair request.

delphidb96 · 08-31-2008, 03:59 PM

Yep. It's been four, count 'em, FOUR weeks since I started asking Netronix about the procedure to get my EB-100 repaired or replaced. I've not received *ANY* word back from them, much less an RMA (Return Merchandise Authorization) number.

It's sad, really, because I *like* the EB-100. And I spent $365 to *buy* the EB-100 back in April! Which means I have not amortized the cost of it yet. I want it fixed and I'm not getting anywhere in attempting to do so.

I've even contacted Astak - seeing as how they're marketing a re-branded set of Netronix devices here in the US - to see if they could help me gain the attention of Netronix. It's been more than a week and I've not heard back from them either.

Sad to say, but even with the whole "we're taking the month of August off" that appears to be standard operating procedure for French companies, I think I'll be getting my damaged Cybook Gen3 fixed before I hear back from Netronix. Sigh. Whatever happened to the concept of customer service?

Derek Benner

08-31-2008, 03:59 PM	#1
delphidb96 Wizard Posts: 2,999 Karma: 300001 Join Date: Jan 2007 Location: Citrus Heights, California Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V	Netronix is still (4 weeks) not responding to repair request. Yep. It's been four, count 'em, FOUR weeks since I started asking Netronix about the procedure to get my EB-100 repaired or replaced. I've not received ANY word back from them, much less an RMA (Return Merchandise Authorization) number. It's sad, really, because I like the EB-100. And I spent $365 to buy the EB-100 back in April! Which means I have not amortized the cost of it yet. I want it fixed and I'm not getting anywhere in attempting to do so. I've even contacted Astak - seeing as how they're marketing a re-branded set of Netronix devices here in the US - to see if they could help me gain the attention of Netronix. It's been more than a week and I've not heard back from them either. Sad to say, but even with the whole "we're taking the month of August off" that appears to be standard operating procedure for French companies, I think I'll be getting my damaged Cybook Gen3 fixed before I hear back from Netronix. Sigh. Whatever happened to the concept of customer service? Derek Benner