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timezone · 08-31-2008, 01:29 PM

Maybe a mixed blessing because they are ending phone support. In house support to me means iRex is committed to supporting the iLiad and future iLiads by believing in themselves. I'll assume they have felt and heard the cries of bad support and want to take back control and do the job right. It would be interesting to know if they are hiring new customer service reps to handle the emails. If there is just one person in a corner cube next to the mens bathroom handling customer complaints then I may adjust my thinking.

08-31-2008, 01:29 PM	#8
timezone Addict Posts: 244 Karma: 1232 Join Date: Jul 2008 Location: Boston, MA Device: Windows Phone7, Kindle Fire	Maybe a mixed blessing because they are ending phone support. In house support to me means iRex is committed to supporting the iLiad and future iLiads by believing in themselves. I'll assume they have felt and heard the cries of bad support and want to take back control and do the job right. It would be interesting to know if they are hiring new customer service reps to handle the emails. If there is just one person in a corner cube next to the mens bathroom handling customer complaints then I may adjust my thinking. Last edited by timezone; 08-31-2008 at 01:47 PM.