Thread: Touch I love my Kobo, but...(current grumbles)
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Old 03-02-2013, 06:04 AM   #34
davidfor
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Posts: 24,905
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Join Date: Jul 2011
Location: Sydney, Australia
Device: Kobo:Touch,Glo, AuraH2O, GloHD,AuraONE, ClaraHD, Libra H2O; tolinoepos
Quote:
Originally Posted by Rev. Bob View Post
(shrug) I used to have several duplicated shelves, but once I solidly fixed the issue, I've had no more problems in that respect. Now, I'm sure it's possible to make server changes that would solve the problem across the board - I'm just saying that in my experience, it's not the only way to fix it.
The cause of the problem is the server. Fixing it is a completely different issue. For people who are willing to hack into the database, sorting it out on the device is "easy". But, for people without the knowledge or desire to do this, it needs to be solved by Kobo.

It also happens that I received an email from Kobo support this week about this. This had instruction for fixing this (empty the duplicate shelves, do a sync, give them a list of shelf names) and what would happen then. From that email and a followup to answer a question I asked, they will be deleting the duplicated shelves on the server. I am expecting to be asked to do another sync once they have done this.
Quote:
Of course, I've also caught Kobo lying to me on multiple issues - like changing book prices and unwarranted DRM - so I have reasons not to take their statements as gospel.
You asked them the price of a book, they told you one and then charged you something different? Or did you find a book on their site and the price changed when you logged in to purchase it?

What does "unwarranted DRM" mean? I have seen a couple of cases where an author specified no DRM, but Kobo applied it for the kepubs. Is that it? If so, the times I saw it, the author complained and Kobo fixed it.
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