MobileRead Forums - View Single Post - Discussions with Amazon CS about PW Defects

drewh · 03-01-2013, 07:52 AM

haha - enjoying reading this. Basically, no one was trying to offend anyone else!

L_macd, I know you didn't mean people like myself on the replacement merry-go-round, but I just meant I'm sure some might think we're being overly fussy.

I think what gets to me is the huge variability. I've said it to death, but the line gap screen to me is perfect - ZERO color hues (at max brightness or any brightness, in any ambient lighting), perfect white light (compared to 502), shadows at bottom all but gone compared to my other one (but I'm fine with that one too). So why the heck can't Amazon consistently produce a screen like the line gap one (without the gap ha)?

I think thats the annoyance. Obviously Amazon came up with an innovative solution to light the screen. But perhaps its caused more manufacturing issues. I understand the idea behind the diffraction grating, but could Amazon not use identical LEDs, identical sheets of flattened optical fibre with the other piece and just control quality better (make the tolerances much smaller)? Would people agree there or is it totally out of their control?

03-01-2013, 07:52 AM	#613
drewh Connoisseur Posts: 55 Karma: 576022 Join Date: Feb 2013 Device: Kindle Paperwhite	haha - enjoying reading this. Basically, no one was trying to offend anyone else! L_macd, I know you didn't mean people like myself on the replacement merry-go-round, but I just meant I'm sure some might think we're being overly fussy. I think what gets to me is the huge variability. I've said it to death, but the line gap screen to me is perfect - ZERO color hues (at max brightness or any brightness, in any ambient lighting), perfect white light (compared to 502), shadows at bottom all but gone compared to my other one (but I'm fine with that one too). So why the heck can't Amazon consistently produce a screen like the line gap one (without the gap ha)? I think thats the annoyance. Obviously Amazon came up with an innovative solution to light the screen. But perhaps its caused more manufacturing issues. I understand the idea behind the diffraction grating, but could Amazon not use identical LEDs, identical sheets of flattened optical fibre with the other piece and just control quality better (make the tolerances much smaller)? Would people agree there or is it totally out of their control? Last edited by drewh; 03-01-2013 at 07:54 AM.