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So sorry about your Kindle & Amazon CS problems, heatherlynn. I can just imagine how frustrating that must be. My replacement (603) actually has green bruising too. I didn't bother asking them for another replacement because they let me keep the first one and I didn't want them to think I was abusing their generous policy (I live outside the US). That, and the fact that I also didn't want to go through the headache of possibly being refused another replacement.
Since you live in the US anyway, and are giving the defective PWs back, I think it's just unacceptable that they would refuse to give you a unit you are completely satisfied with.
I hope you have better luck with the one you're buying from Staples.
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