woah I've missed heaps while asleep here in Aus
heather, so sorry to hear that! oh man their QC is being shot to pieces at the moment. I thought the newer batches would fix more probs, but seems the other way. Question, how do you easily notice the dead pixels/capsules? Put a book on their with a black cover or? I've never checked mine but now worry if could be really common.
That rep was not on - I'd even email
jeff@amazon.com (of course he wont read it but someone will) and complain about her. They're paid for great service - if she doesn't like to be nice, she can get another job! Funny how there are these few bad apples when most in the chat have been great. So now its being returned ok?
Re prepaid thing - when I do it on ups's Aus site, it just asks Yes/No do you have a prepaid label, then fill out address, number and time... wonder whats happening?!