For the record, a positive story because thes tend to not make it into forum posts:
A couple of months ago I suddenly had a large dark patch in my Iliad screen. Still fairly readable, but annoying and more difficult to read in low light conditions.
Communication with Irex-support was swift and clear through email. Within a few days I received a return box and a week later my Iliad was returned, fitted with a new screen.
I was very happy with the way they handled my case.
Andre
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