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Old 08-30-2008, 02:44 AM   #7
awi
Enthusiast
awi has learned how to buy an e-book online
 
Posts: 28
Karma: 98
Join Date: Oct 2007
Location: Amsterdam
Device: 2x Irex Iliad V2, DR1000s & DR800sg
For the record, a positive story because thes tend to not make it into forum posts:

A couple of months ago I suddenly had a large dark patch in my Iliad screen. Still fairly readable, but annoying and more difficult to read in low light conditions.

Communication with Irex-support was swift and clear through email. Within a few days I received a return box and a week later my Iliad was returned, fitted with a new screen.

I was very happy with the way they handled my case.

Andre
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