Quote:
Originally Posted by davidfor
eReader from Canada, plonk from Oz. Truly global service 
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Yep

*and* a surprise compensation in the form of store credit in UK pounds from executive care via Sameer
I have now forgiven them all
Quote:
Originally Posted by TechniSol
Glad you got it back. It would be nice if the customer service department set up replacements with the latest firmware, but I guess since 2.4.0 hadn't been fully rolled out yet it might have been expecting a bit much. They probably pull replacements out of sealed stock anyhow.
Glad you got it sorted and that the battery drain issue seems to be resolved.
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My replacement was brand new indeed. I actually prefer a sealed replacement to a *touched* one (yuk!) with 2.4.0 on
I'm not quite sure about the battery yet. It was at 64% yesterday, then 57% this morning (slept during the night) and is at 53% now (still sleeping, didn't use it today). But of course I don't know if it means anything seeing it has had no cycles yet. We'll see.
Thanks everyone for all your support! Off I go