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Originally Posted by latepaul
For me, and I suspect a lot of others, it's not easier or faster to return an item to a B&M store because where I work effectively means I only get to go to B&M stores at the weekend.
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Yeah, it can be a whole lot more convenient. But that's not service, to me. Or, at least, not the entirety of it. And it was a comment on service that I questioned.
Quote:
Originally Posted by latepaul
Amazon on the other hand will send a courier to pick up the returned item from my place of work.
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How many books to people return? I don't think I've ever returned a book in my life. Nor would I, unless it were defective.