Quote:
Originally Posted by JLeighs
I felt a little silly after I sent the email because, honestly, it's not like I spend tons of money at Amazon. There hasn't been much disposable income around here in the last few years, so it's not like I'm some important customer that they need to keep happy. So, as I said, I felt rather silly after I hit "send". I'm pleased that someone responded, though. It made me feel better about the whole thing. Hopefully something good will come of it.  |
Don't feel silly. You deserve their customer service as much as any other of their customers. I also did not buy much at Amazon, almost nothing exactly. I also hadn't even bought my Paperwhite directly from Amazon, but they still gave me a replacement and I got to keep the old one. Amazon truly is amazing and I hope you get a good Paperwhite this time.