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I had a problem with my 505 and it was out of warranty. There was no physical damage. The screen controller was the problem (or so I think) anyway, I called Sony about it. They told me it would cost some absurd amount to get it fixed or replaced. I think asked the person on the phone if the price could be lowered because Readers (including Sony) were now at a lower price and the cost for buying a new one is not that much more. He went away for a few, came back and said a reasonable price which I accepted. I had two choices, I could get a refurbished unit or get the 505 fixed. I took the refurbished unit. It was a 600 that came. Oh and Sony paid for all the shipping. I sold the 600 and got a 650. But overall, the service was just fine.
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