Good morning MickiTee,
Thank you for your post.
I apologize if you are not completely satisfied with the service provided to you.
I work for Sony Electronics Inc. in the United States and as such I am not familiar with the procedures for Sony in other regions.
Please visit the Sony Support Center for the UK at:
http://www.sony.co.uk/support/hub/sony_europe.html
They can provide additional information about obtaining support and technical inquiries in your region.
Thank you,
Pat Kennedy
Sony Support USA