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Originally Posted by delphidb96
ZP,
I *get* vacation time. We have Vacation Time over here in the US. But we're smart enough to know that one schedules those vacations over the course of several months so that the "reduced staffing" is like 10%-15% of total staff. It's one of those "cultural things" where the customer is considered important enough that a company ensures sufficient staffing to meet crises, problems and general business. It's called "being a successful company". The French *may* have heard of the concept - clearly it never took.  |
different cultures have different ways of doing things. i think you're being a bit judgemental and shortsighted here but i understand you're annoyed. it's harder to schedule vacation time during the year when you have school-age children, of course, which may not be your case, and might be the case of many bookeen employees (i don't know), which is a major reason for many people taking their vacations in july and august. and it's also harder to keep 90% staff presence at all times when your company only has 10 people working for it. this is why the shop down the street from me closes completely for a month ; there are only two employees and i'm pretty sure they're married. bookeen doesn't close but they can't avoid letting their employees take vacation.
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As for "lemons"... Let's see. My *first* Cybook broke - screen. My first 512MB Cybook broke - broken screen. This Cybook I've "inherited" broke - bad update, *AND* was a replacement for an older 64MB "broken" Cybook - bad update. I now have two Cybooks-one shipping out today-both of which are less than 6 months old and a history of several broken Cybooks - from two customers.
Can you say "lemon"? I knew you could! 
Derek
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well, again, i'm sorry you've had this bad experience, but there are still quite a lot of unbroken cybooks out there as well. and as i said, since the technology is still relatively new, i suppose sadly it's not that unsurprising that it may still have some bugs to work out. i do hope that you have a better experience in the future, and i'm very sorry you've had this problem, it must be frustrating.