Quote:
Originally Posted by delphidb96
Excuse me!?! Companies even *close* for half or more of a month?!?
Any company with international sales - and a clear history of problem/*LEMON* devices - had better *NOT* reduce staff or close for even one *week*!!! And if they do, they deserve, completely any and all trashing of their reputation that occurs therefrom. The very concept a company could do this when there is clear evidence that problems exist in their sole product simply amazes me - now I'm mad! 
I may well have been part of NAEB, but I'm *also* a customer! Further, the problems started in JULY! I am *not* happy!
Derek |
okaaaay !! calm down ! my intent was not to make you angry. yes, a lot of companies close for part of the month of august. bookeen probably is not one of them but they probably are operating with a reduced staff. i can see that you have a hard time understanding this but culturally it's very important, and in fact
legally you are not
allowed to work all year long (we have legislation about working conditions which is very strict, and it includes things like "you can't work 7 days a week" and "you can't work 52 weeks a year". personally i feel that's a good thing.). so if you are a small business, yes, you might close the whole shop for a two weeks or a month. it's a quality of life / health thing, you know ? it's important to take a break from time to time.
bookeen as i said is therefore probably running on a reduced staff (and, again, this is completely normal and in fact legally inevitable). they are a small operation. you know this. i am sure that they are doing their best, and we have seen that they are making efforts to improve response time. i think they deserve the benefit of the doubt.
as for their product, i'm very sorry that you have some problems with it, but perhaps you're being too harsh when you say it's a lemon. i know a lot of people who have no problems with they cybook whatsoever. it's a fragile piece of relatively new tech, so some problems are bound to come up, but overall i think it's really a nice device.