Quote:
Originally Posted by zelda_pinwheel
i'm very sorry you've not yet gotten a reply. i don't have any information specifically about bookeen so i'm not sure whether this applies, however your problem might be due to the fact that in august in france and more particularly in paris, a lot of people are gone (some businesses even close completely for 2-4 weeks). so it's quite possible that the specific people you've tried to contact (including Laurent Pickard) are not there.
if bookeen is running with a reduced staff as is more than likely they might be taking longer than usual to reply to all queries. i recommend that if you haven't heard back by then you try to recontact them at the beginning of september, when things should be getting back to normal operations.
good luck !
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Excuse me!?! Companies even *close* for half or more of a month?!?
Any company with international sales - and a clear history of problem/*LEMON* devices - had better *NOT* reduce staff or close for even one *week*!!! And if they do, they deserve, completely any and all trashing of their reputation that occurs therefrom. The very concept a company could do this when there is clear evidence that problems exist in their sole product simply amazes me - now I'm mad!
I may well have been part of NAEB, but I'm *also* a customer! Further, the problems started in JULY! I am *not* happy!
Derek