It's now entering the second week since I've requested an RMA for a crashed512MB Cybook. This is the one which utterly crashed while attempting to update to Build 708.
Yes, I've sent several emails to Bookeens' support. Yes, I've also sent emails to Laurent Pickard, one of the owners. Yes, I've been roundly ignored.
I'm beginning to believe that I only got decent service because I was a member of an organization that actually *sold* Cybooks - and that now that NAEB is out of business, I can be "safely" ignored. I doubt that Bookeen will allow the comment to remain, but I've posted a comment to their blog to the point it would be wiser for Bookeen to deal with customer problems *BEFORE* they come up with a fancy-schmancy new webpage.
But maybe Bookeen does not care whether their reputation gets trashed.
In the meantime, I'm shipping my *personal* 512MB Cybook up to the customer who's had this problem and I'll be sans new-model Cybook until such time as Bookeen deigns to acknowledge my *RIGHT* to have the broken Cybook fixed or replaced!
Note that I did not claim a right to have it fixed or replaced at no cost, just that I have a *RIGHT* to expect service.
I'll keep everyone posted as to how things proceed.
Derek