Originally Posted by Mrs_Often
Still nothing. I sent my 'old' Glo 15 days ago. They received it 13 days ago. They corrected the fault in their system 8 days ago. They would send a replacement on receipt and inspection of the 'old' Glo. Both receipt and inspection have occurred... Posting *anything* takes 1 day to deliver in the Netherlands (and I did check: they're sending from the Netherlands). This means they did not send it last week. MAYBE they sent it yesterday, which would mean I'd receive it today. But I am not hopeful. I sent Kobo another mail last night.
Frankly I'm now fed up, disappointed and sad.
this is how bad customer service can spoil it - if they have decided to replace it, and corrected the system, surely they should have sorted it out by now!. I do hope you get it today, but if I were you I'd be tempted to go out, get another one from the shop, and return the replacement once it eventually arrives...