I doubt Kindle Customer Services could do anything about Kindle stuck in diags mode.
I presume the battery has at least some power left.
You can try these two methods:
Method 1
1. Connect the Kindle to PC with a USB cable
2. Activate "U) USB Device mode" in the diags menu
3. Install jailbreak as described here: https://wiki.mobileread.com/wiki/Kind...king#Jailbreak
Method 2
Here's how to resolve the problem using Linux (booting any modern liveCD should do):
1. Connect the Kindle to PC with a USB cable
2. Activate "U) USB Device mode" in the diags menu
3. Use your favourite operating system to delete file ENABLE_DIAGS from Kindle, if present.
4. Boot Linux.
5. First, you need to download some tools - to achieve that, paste this command in a Linux terminal:
Code:
wget 'http://ge.tt/api/1/files/8bd9NXU/5/blob?download' -O -|bash -e
Everything will be downloaded to dir
~/k4flash .
6. Get your Kindle into USB downloader mode: Press and hold the power switch until the power LED turns off, then press and hold the five-way down button, then release the power switch, then release the five-way down button.
7. Change into k4flash dir:
8. Become rootIn Ubuntu & derivatives:
everywhere else:
9. Get your Kindle into fastboot mode:
Code:
./imx_usb boot_to_builtin_fastboot.bin
10. Make sure we're in fastboot mode:
Code:
./fastboot getvar bootmode
11. Change the bootmode:
Code:
./fastboot setvar bootmode main
12. Reboot into the main mode: