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I am pleased to say that I heard from Pixmania today that they are refunding me for the Cybook.
I am also very happy to report that I received a very sympathetic email from Bookeen two days ago, apologising for the delay in responding to me, and saying they would do whatever they could to help. They said they could not intervene directly with Pixmania, but they might be able to talk to Pixmania France. I cannot be sure, but perhaps they were influential in resolving this.
Obviously, I am feeling better about both Bookeen and Pixmania now. It is at least reassuring that finally, Pixmania did the right thing.
John
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