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I am pleased to say that I heard from Pixmania today that they are refunding me for the Cybook. Well, it was a tough battle, but to be fair, it has somewhat restored my faith in the retailer. It does appear that the whole issue hinged on the accessories which they believed had not been returned.
I am also very happy to report that I received a very sympathetic email from Bookeen two days ago, apologising for the delay in responding to me, and saying they would do whatever they could to help. They said they could not intervene directly with Pixmania, but they might be able to talk to Pixmania France. I cannot be sure, but perhaps they were influential in resolving this. They are not willing to refund the case as it is outside of the seven day policy, so I am now wondering whether to buy another Cybook to go with the case.
I really want an ebook reader based on eink, but I am now quite confused about what to go for. I am encouraged that there have been no more recent cases of the mysterious broken screen, so perhaps I will be brave enough to go for another Cybook.
John
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