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Originally Posted by HarryT
Just to offer a contrary viewpoint, my support experiences with Bookeen have been uniformly good. Prompt replies to e-mail and helpful service.
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You live a charmed life, Harry
Some of us aren't so lucky in terms of receiving any reply to emails -- never mind a prompt one.
Quote:
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Someone said, I think, that it's "ridiculous" to charge to repair a broken power switch. I would suggest that it's a heck of a lot better than not offering a repair service AT ALL, as is the case with Amazon. Should the power switch of a Kindle break, and Amazon decide that it's not a warranty repair, then you are completely stuck - there's no way to get it repaired. Bookeen always will offer you the option of a repair, even if they do charge you for it.
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However, as far as I can see, Bookeen turns almost
everything into a repair that isn't covered by the warranty; Amazon seems more reasonable in that regard.