Quote:
Originally Posted by HarryT
J
Someone said, I think, that it's "ridiculous" to charge to repair a broken power switch. I would suggest that it's a heck of a lot better than not offering a repair service AT ALL, as is the case with Amazon. Should the power switch of a Kindle break, and Amazon decide that it's not a warranty repair, then you are completely stuck - there's no way to get it repaired. Bookeen always will offer you the option of a repair, even if they do charge you for it.
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If you have used the device in a normal way they should not charge you according to EU rules. Some companies seems to use the fact that customer is not aware of the rules and Bookeen seem to be one of this immoral companies. Which is also shown in the fact that they are selling copyrighted material that they are not allowed to sell.