Quote:
Originally Posted by Kilalacat
Hello I'm very disappointed in the service Amazon has given me.
My kindle is 13 months old. It's a Kindle 3 with the keyboard. Just recently a crack appeared in the bottom right corner of the screen on the case. I freaked. I've handled this electronic with lots of TLC its my baby. Never dropped, etc. I did some research on it and found out its a common problem with the device.
I contacted kindle's support and all they offered me (cause I was a excellent Amazon customer) was a refurbished kindle that I didn't want for a discounted price of $74 for the basic or $104 for the touch screen 3G.
In my books not fair. My kindle keyboard cost about $170 new (it was a gift from my boyfriend on our anniversary, he put allot of thought in to it knowing I would like this one the best.) Due to the fact that this is a common problem with this kindle they have offered me a horrible deal for their poor cosmetic defect. I don't like seeing the crack and the fact that they wont off a free replacement for mine cause its not available for replacement. So they want me to get one that I don't want thats not even new and pay even more money for it. I shouldn't have to pay for one when the crack isn't even my doing these cracks appear at random times going based on other forums I've read.
If any one can help me it would be greatly appreciated. I hate looking at my kindle trying to read a ebook and all I see is the crack and every time I see it, it appears bigger and it hurts me to see the crack.
I don't like the fact I'm being penalized for their error.
Thank you.
|
I feel your pain, my K3 (also a gift from my husband
) also formed a cracked bevel and faded lettering on the keyboard. Even though I had taken great care with it. Both occurred after my warranty ran out.
But I think that you are being a little unrealistic. Yes these are defect, but only cosmetic, and like KimberlyFDR has mention not many other companies will even offer to replace an out of warrenty unit at a reduced cost.
My compromise was to cover my K3 with a 'skin' which hides the crack nicely and keeps any dust etc out. It's a fun way to personalise your kindle, you can change them easily and they don't cost a lot.
As suggested by I_macd I am thinking of getting a silicon sleeve that also covers the keyboard
