One thing, and then I really am to bed. Nothing personal, but it's gone 2am, and I have work in the morning.
Quote:
Originally Posted by Robotech_Master
I don't know that it's possible to build a lively, interesting, and intelligent community by yelling back when people yell at you.
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I do know it's not possible to build a lively, interesting and intelligent community by letting people argue endlessly with the moderators. I'm a moderator myself, and I know how a set of disgruntled people feeding off of one another's ire can really poison an entire thread.
Like I said, this is the nub of the clash of mental models. If your priority is a happy customer right now, you do one thing. If your priority is a happy community, you do something else.
I'm not saying you have to agree with the choice that they made. But if you don't understand it, it's a lot harder to move on from it.