Thread: Broken on-off button
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Old 08-25-2008, 02:58 PM   #15
delphidb96
Wizard
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Posts: 2,999
Karma: 300001
Join Date: Jan 2007
Location: Citrus Heights, California
Device: TWO Kindle 2s, one each Bookeen Cybook Gen3, Sony PRS-500, Axim X51V
Quote:
Originally Posted by JSWolf View Post
We already have proof that they don't even fix that. Screens have been known to just crack and not be fixed under warranty.
Hell. I'm *still* waiting for an RMA number for a Cybook which crashed and will NOT recover from attempting the Build 708 install - a 512MB Cybook at that!

I've even e-mailed Laurent Pickard, one of the bigwigs at Bookeen, and have not heard one word back.

I guess once you're no longer a viable Cybook reseller, Bookeen won't listen. Sigh.

I'm going to have to send *my* 512MB Cybook to the customer and wait for Bookeen to *finally* respond to my RMA request. Good freaking thing I've got a working 64MB model. And don't get me started on Netronix - It's been *THREE WEEKS* and they still haven't responded to my request for an RMA to have my spotaneously-broken display replaced - this even though I've specifically stated I expect to pay for the replacement!

If I had *one* broken device with a working screen, I'd swap it out to the EB-100. Sigh.

What pisses me off is I've shelled out over $1,000 for three units out of the four currently sitting on my desk. But if you look at it, I've had *FIVE* pass through my hands. The 64MB is a replacement of a broken one. *MY* 512MB is a replacement of a broken one. My EB-100 is broken and hasn't been replaced. My friend's 512MB is a replacement of a broken one - that one broken by the upgrade process and the *REPLACEMENT* broke as a result of the upgrade process! I don't have a single one of my original devices anywhere near me.

I'll grant that the very first unit broke as a result of an accident - the danged thing slipped from a counter to the floor. But the rest are all "spontaneous" breakages.
Derek
Last edited by delphidb96; 08-25-2008 at 03:03 PM. Reason: Wanted to expand upon my opinion.
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