[desert dog]

I discovered Kobo in early December and immediately replaced my kindle with a glo and two k-mini's.

I appreciate so much the innovation Kobo has brought to the ereader that has enhanced my reading experience. The line spacing, font size and sharpness are all really cool. And I really enjoy all the data on the book progress report. That part alone is worth the investment for me.

But now I have a problem with my Glo. A week ago the very lower left corner of the reader stopped responding. This means I could no longer adjust the light intensity and cannot highlight text or make notes.

I tried everything I could think of including a complete reset, charging the unit, adjusting the reading settings and much more. Every other part of the screen responds well, I can access all the menus, sync, etc without a problem.

So, using a Kobo help email address picked up from this forum, I sent Kobo a message asking for help. I got a fairly quick response and within four days I had two emails back. The last email asked for a bunch of info that I then supplied.

That was three days ago and since then I haven't heard a thing. I`ve got that sinking feeling you get when it`s not going well.

I am reaching out again to Kobo, called and emailed them today.

I hope they chose to love me back...