So after 2 days I finally heard back from Kobo support. They wanted to know the exact version number of my mac book before they could help me any further. I waited over 2 days for a more or less irrelevant question since I have the same problem on my two windows machines and over the wireless without the computer.
Anyways I returned the Kobo today and I am going to get one from a different store, hopefully some place that will let me try setting it up before I leave. Maybe Walmart had a bad batch or I was just really unlucky to get two readers that didn't work.
Last edited by SunnyTeLight; 01-30-2013 at 08:22 PM.