|
Pixmania Update
Having heard nothing more for a week or so, I contacted Pixmania by phone. The customer service rep was sympatheic but could make no decisions. (He first told me that the product had already been returned to me, then that it was in their warehouse, and then that I had not returned the accessories. I informed him not only had I done so, but had informed them of this fact 2 weeks previously!) He said he would inform his supervisor. I called another 3 times - same thing. They eventually informed me that they had returned the Cybook to me unrepaired! I refused delivery and wrote a letter to the Manage of Customer service of Pixmania (Copy attached). Sent by recorded delivery, Express mail. After 10 days I have heard NOTHING. Not even an email acknowledgement!
I called their customer service line on Friday - same thing as usual. A sympathetic service rep, but can't do anything until the system tells them the product is back in their warehouse. I pointed our that it had been 12 days since the product was refused delivery and it should have been back with them in 2 days. She agreed, but said it takes 2 weeks minimum to get registered on their system!
So two months on, I have paid £300 for nothing. I have no idea if the product will ever be refunded or returned to me repaired. I have almost given up.
|