Pixmania Update
Regular readers of this thread may remember that I wrote a couple of weeks ago about the problems I have had with Pixmania regarding a refund/replacment/repair for a Cybook with a broken screen. Well, here's an update:
Having heard nothing more for a week or so, I contacted Pixmania by phone. The customer service rep was sympatheic but could make no decisions. (He first told me that the product had already been returned to me, then that it was in their warehouse, and then that I had not returned the accessories. I informed him not only had I done so, but had informed them of this fact 2 weeks previously!) He said he would inform his supervisor. I called another 3 times - same thing. They eventually informed me that they had returned the Cybook to me unrepaired! I refused delivery and wrote a letter to the Manage of Customer service of Pixmania (Copy attached). Sent by recorded delivery, Express mail. After a week I have heard NOTHING. Not even an email acknowledgement!
At the same time, having entirely given up on Pixmania ever sorting this out for me, I wrote an email to Bookeen asking them if I could return the UN-OPENED leather case I had ordered from them (Cost £57 *approx $100). I also copied them the letter to Pixmania and asked if they could help. - After one week - NOTHING! No email acknowledgement, zippydeedooda!!!!
I lived for 6 years in France and this kind of customer service seems to be the norm in that country. Buyers beware!
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