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I wonder if some (maybe many) of the people who work for Tor believed there was a "target date" and the freebies were planned based on that belief. When Tor Publishing missed that date and refused to provide any other information (in order to not again raise false hopes) the "believers" were embarrassed and when we asked (perhaps somewhat belligerently) when we could buy ebooks, they took out their frustration on us.
My reason for suggesting this is, after more than 30 years of marriage, I had an epiphany about arguments - I told my wife that the times I got most angry with her was when I knew that I was wrong.
If the people at Tor.com really meant to have ebooks available at the end of their giveaway, they may have been in a similar state. They were wrong, got caught being wrong, were embarrassed and instead of admitting they made a mistake, became angry with us. As we kept on (being logical) with our questions/requests, they became more angry & things snow balled from there.
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