Thread: PRS-T1 Sony service is a joke.
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Old 01-17-2013, 04:36 PM   #9
Rizla
Member Retired
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Posts: 3,183
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Join Date: Nov 2010
Device: Nook STR (rooted) & Sony T2
Quote:
Originally Posted by Sonylistens View Post
Hello slvrsplsh,

My name is Amanda and I work on the Sony Support team. I'm very sorry to see that you are so upset with Sony's customer service. I would love to review your file and make sure it was handled properly. I understand that you are just a few days out of warranty. Please send me an email to sonylistens@am.sony.com and make sure to include contact information, model information and any previous reference numbers you may have. I will review your case and get back in touch with you as soon as possible. I look forward to working with you!

Best regards,
Amanda Jeter
Sony Support USA
Blah, blah, blah. My 650 died after 14 months because of a known design fault. It would've cost 150 bucks to fix it, and all I got was this dumb email. I will never buy a new Sony e-reader again.
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