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Old 08-21-2008, 09:30 AM   #95
rhadin
Literacy = Understanding
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Join Date: Dec 2007
Location: The World of Books
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What disgruntles me is not so much that the sequels aren't currently available in ebook form but that (1) Tor won't disclose a target date when they expect to make the books available, (2) Tor has made at least 1, possibly more, of the sequels available in Kindle format (which leaves me out as a Sony owner and which makes me wonder why if they could create a Kindle version they couldn't make other versions of the same book), and (3) the refusal of customer service to even acknowledge receipt of e-mails asking about availability -- even if the answers are vague.

If I knew that Tor planned to start rolling out ebooks beginning on October 31 and weekly thereafter, I would calendar that date to begin looking for the books that interest me and I would be happy enough (of course, if they told me it would be October 31, 2012, I wouldn't be soothed at all!). Tor could so easily resolve this "problem" simply by giving realistic target dates (even if they slip a little) and by teaching customer service to acknowledge inquiries.
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