Thread: A plea for less negativity for the sake of negativity
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Old 01-15-2013, 02:03 PM   #26
Danger
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Posts: 490
Karma: 1665031
Join Date: Nov 2010
Location: Vancouver Island, Nanaimo
Device: K2 (retired), Kobo Touch (passed to the wife), KGlo, Galaxy TabPro
Quote:
Originally Posted by TechniSol View Post
...Many of us deal with similar issues, but at some point you have to adopt a "coffee is for closers" attitude. Despite any barbs, most of us really want Kobo to succeed and sometimes we're just frustrated at how close you guys are to producing really stellar product.
That is exactly how I feel. I know I have been pretty negative on here. Honestly most of that is because Kobo just doesn't seem to be listening to us about the bugs. I have so far bought 2 Kobo Wifi's, 1 Touch and 1 Glo and am considering buying another Glo for the wife although she is happy with the Kobo Touch I gave her (now that I have downgraded the firmware to 2.1.5 because 2.3.1 was crap on her Touch).

I've said this before on other threads, the Kobo eReaders and the desktop app have a lot of potential. Almost every firmware version we see UI changes yet I'm frustrated because there are STILL bugs in the firmware that I was seeing in 1.9.17 and are not only there in 2.3.1 but now have friends.

The following may contain scenes of negativity, view discretion is advised:
Spoiler:
I've asked to be in the beta program. At least then I know what I am potentially getting into. I got no response, period. Not even a no thanks our team slots are full. We've asked for an open beta area, where we can choose to participate or not and post about any bugs we find constructively and NOT negatively, this was never addressed. Not even to say, sorry we can't do that.

I love my Kobo's, from my first Wifi to my Glo. Now I find a firmware version that I like, make sure I have a backup copy of it and only use the Desktop app to load a new firmware version to test it out. If I don't like it due to new bugs, back on goes the firmware I can tolerate. It shouldn't be this way.

While Kobo is not responsible for this forum and is not under any obligation to participate here; one thing being in retail has taught me is good customer service. You don't have to follow through with every customer's suggestion but just making the customer aware that you are listening does wonders even if you can't do anything about it at present.

Here's 2 suggestions: 1) make updates optional, stop forcing them on us and 2) make it easier to rollback a firmware update if the new one is too buggy for us to use.

People are a lot less negative when it doesn't take them all day to try and get their device working after a firmware update crapped out on them.

For some reason when I think about Kobo I get a flash back of the movie Office Space... did you get that memo...
Last edited by Danger; 01-15-2013 at 10:06 PM.
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